Privacy Policy,Ts & Cs and Cookies

Our Privacy Policy

We care about and are committed to maintaining the trust and confidence of, the privacy of the people who become our clients or who visit our website Below you will find details about how we treat personal data.

Personal data is the information that can be used to help identify an individual, such as a name, postal address, phone number, date of birth, or email address. We also gather non-personal information such as IP addresses (the location of the computer on the Internet, pages accessed, and files downloaded). This helps us learn how many people use our website and its various pages. This knowledge doesn’t tell us anything about who you are or where you live. Some of this information may involve the use of Cookies and this is subject to a separate policy that is also posted on our website.

We collect personal data directly from you when you sign a contract with us, purchase one of our books or request a service. We limit our use of your information to that which allows us to find you as a named individual in order to provide the benefits of the services that you have requested. Whenever we collect personal data from you, or through our website, we will make it clear that we are doing so and will explain how it will be used. This policy applies to any personal data that we collect. When you provide us with your data, you have given your consent for its use.

Sharing of Personal Data

Your personal data will only be shared with those members of our staff who need to see it to perform their functions/roles/responsibilities. This is in respect of the publishing services you have requested (e.g. a purchase order) or the activities they are organising for you to take part in (e.g. providing a Despatch Note so that the order can be fulfilled). Where thought necessary, for instance to process an update, your personal information may also be shared with other people and third-party supplier organisations to the extent permitted or required by law (e.g. to enable us to action the fulfilment). At all times we seek the necessary assurances from these third-party agencies that their management of your personal data meets the necessary legal obligations of the GDPR.

Keeping Your Personal Information Safe

TAP works to protect the security of your personal information in accordance with our legal obligations in line with the General Data Protection Regulation (GDPR). However, we cannot guarantee the security of any transmission of personal information over the Internet. Communication sent over the Internet, such as emails, are not secure, although their security may be increased if they have been encrypted. Therefore, please do not submit personal information to us online unless you accept the security risks in so doing.

Please also be aware that: 1) Recipients of your personal information may be in countries or territories outside the European economic area which may not have data protection laws equivalent to those in the UK. 2) This privacy policy does not cover the links within our website mentioning other websites (e.g. the images used, with permission, on our website are identified by a variety of providers in the bottom left-hand corner of our website.) However, the sites are not governed by our privacy policy. If you have questions about how those sites use your information should you make direct contact with the organisations. 3) Online payments by credit or debit cards for some services provided by TAP (e.g. payment of our invoices or an order for one of our books) are processed under contract using specialist third-party service providers. When a payment is processed by a service provider acting on our behalf (e.g. Pay Pal) card details are collected over a secure line and protected by industry standard software which encrypts your information. Our service provider will use the information you provide to process your payment or to refund any monies due to you. Please refer to their terms and conditions for the relevant service for the details. Payments processed on behalf of TAP are managed in line with the Payment Card Industry Data Security Standard.

Retaining Your Personal Information

TAP, or its approved third-party agencies, will keep your details on record until we have completely dealt with your request, enquiry, or purchase and then for a reasonable period afterwards, in accordance with the GDPR and other applicable legislation. TAP may keep your details on record for as long as is necessary for the purposes for which it may use your personal information, as set out above. If TAP decides that holding your details is no longer necessary, we will securely delete/destroy your details.

Your rights in relation to your personal information

You are entitled to request: 1) copies of, and/or access to your personal information. 2) that your personal information be corrected where inaccurate or incomplete 3) that your personal data be deleted (or that we stop using your personal data) where it is no longer necessary. 4) that we stop sending you communications. In some cases, these rights are subject to certain conditions and limitations. If you would like more details about these rights, or to exercise any of your rights, please contact [email protected]

Changes to this privacy policy: We keep our privacy policy under regular review. This policy was approved by the management of TAP on 21 May 2020.

Our Terms and Conditions

Welcome to

TAP is committed to maintaining the trust and confidence of its clients and visitors to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern TAP’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘you’ refers to the user or viewer of our website. ‘Our’ refers to TAP.
The use of this website is subject to the following terms of use: 1) The content of the pages of this website is for your general information and use only. 2) It is subject to change without notice.3) This website uses Cookies to monitor browsing performance.
Neither we nor any third-parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies, or errors, fully permitted by the law. Your use of any information, or materials, posted on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes but is not limited to: the design, layout, look, appearance and graphics of the site and its pages. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions. All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website. Unauthorised use of this website, or material or images contained within it, may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the organisations or their websites. We have no responsibility for the content of the linked websites. Your use of this website, and any dispute arising out of such use of the website, is subject to the laws of England, Northern Ireland, Scotland and Wales.

Our Cookies Policy

We use a system of classifying the different types of Cookies which we use on the website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and the following information explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device. Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

How long are Cookies stored for? 1) Persistent cookies: these remain on a user’s device for the period specified in the Cookie. They are activated each time that the user visits the website that created that particular Cookie. 2) Session cookies: these allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. You can find more information about cookies at and

Cookies used on TAP’s website. A list of all the cookies used on our website, by category, is set out below:
1)Strictly necessary cookies: These enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features. 2)Performance cookies: These collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device. They collect information about how visitors use the website, for instance which pages they go to the most often, and if they get error messages from the webpages they visit. These cookies do not collect information that identifies a visitor. All information these Cookies collect is aggregated and therefore remains anonymous. It is only used to improve how our website works. 3)Functionality cookies: These remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device. These cookies allow the website to remember choices (such as your username, language or the region you are in) and provide enhanced, more personal, features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of any webpages that you are able to customise. The information these cookies collect does not enable the tracking of your browsing activity on other websites. 4)Third-party cookies: These allow third-parties to track the success of their application or customise the application for you. (For example, a payment provider.) Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site. Please note, you might be sent cookies from these websites. We do not control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Changes to our Terms & Conditions and Cookie Policy: We keep our Ts & Cs and Cookie Policy under regular review. This policy was approved by TAP’s management on 21 May 2020